Refund and Returns Policy

Overview

This Refund and Returns Policy (the “Policy”) governs the procedures for returning products purchased from Shopexact (the “Store”). By placing an order, you agree to comply with the terms set out below.

Eligibility for Returns

Timeframe

Requests for a return must be submitted within 30 calendar days from the date you receive the item.

Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any free gifts that accompanied the product must be included.

Return Process

How to Initiate a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Reason for return
• Preferred return method

Shipping the Return

After approval, you will receive a prepaid shipping label (when applicable). Pack the item securely and attach the label. The Store is not responsible for items lost or damaged in transit unless a shipping label was provided by us.

Refund Process

Method of Refund

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

Partial Refunds

Partial refunds may be applied for:

• Return shipping costs (if the return is not due to a Store error)
• Diminished value of the product due to use or damage

Non‑Returnable Items

The following products are exempt from return or exchange:

• Personalized or custom‑made items
• Perishable goods (e.g., food, cosmetics opened after delivery)
• Digital products and downloadable content
• Sale items marked as “final sale”

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.
• Ensure that the returned package is adequately protected against damage.

Legal Disclaimer

The Store reserves the right to amend this Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

This Policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact Us

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: